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We Move Connect

Términos y condiciones

TERMS & CONDITIONS

We Move Pty Ltd (WeMove Migration & WeMove Experience) Legal-grade version

1. Acceptance of Terms

These Terms & Conditions (“Terms”) govern your access to and use of services provided by We Move Pty Ltd (ACN 618 032 438, ABN 54 618 032 438) trading as WeMove Migration and WeMove Experience (“WeMove”, “we”, “us”, “our”).

By accessing our website, platform, or engaging with any of our services, you:

  • Acknowledge that you have read and understood these Terms
  • Agree to be legally bound by them

If you do not agree, you must not use our services.

2. Description of Services

WeMove operates a digital platform and service ecosystem that:

  • Facilitates connections between users and registered migration agents and service providers
  • Provides administrative, coordination, and support services
  • Offers education, travel, and migration-related assistance through internal teams

WeMove may act in one or more of the following capacities:

  • Facilitator / intermediary between users and third-party migration agents
  • Service provider for internal services (e.g. education advisory, coordination)

3. Independent Migration Agents

Migration agents available through the platform:

  • Are independent professionals
  • May be registered with the Office of the Migration Agents Registration Authority (MARA), where applicable
  • Are not employees, partners, or legal representatives of WeMove

👉 Accordingly:

  • Any migration advice is provided solely by the migration agent
  • Any engagement between you and the agent may be subject to a separate agreement

4. No Legal or Migration Advice by WeMove

To the maximum extent permitted by law:

  • WeMove does not provide migration advice unless explicitly stated in writing
  • Any information provided by WeMove is:
    • General in nature
    • Not legal or migration advice

You must rely on a registered migration agent for formal advice.

5. User Obligations

You agree to:

  • Provide accurate, complete, and up-to-date information
  • Submit genuine and lawful documentation
  • Not misrepresent your identity, history, or circumstances

You acknowledge that:

  • Migration outcomes depend heavily on the accuracy of your information
  • False or misleading information may result in:
    • Service refusal
    • Legal consequences
    • Visa refusal

6. Bookings and Scope of Services

6.1 Consultations

Bookings made through the platform:

  • Are confirmed upon payment
  • Are limited to the scope described at the time of booking

A consultation:

  • Does not constitute ongoing representation
  • Does not include application lodgement unless separately agreed

6.2 Additional Services

Further services (e.g. visa applications, education enrolments) may:

  • Require separate agreements
  • Be subject to additional fees and terms

7. Fees and Payments

  • All fees are displayed prior to confirmation
  • Payments are processed through third-party providers (e.g. Wise, Qualy)

WeMove:

  • Does not store full payment details
  • Is not responsible for third-party payment processing systems

7.1 Refund Policy

Unless otherwise required by Australian Consumer Law:

  • Consultation fees are non-refundable
  • Refunds (if any) are at our discretion or subject to specific service terms

8. Cancellations and No-Shows

  • Rescheduling requests must be made within a reasonable timeframe
  • Failure to attend a booked consultation may result in forfeiture of fees

9. Use and Sharing of Personal Information

Your use of our services is also governed by our Privacy Policy.

By engaging with our services, you:

  • Consent to the collection and use of your data
  • Acknowledge that your information may be shared within the WeMove ecosystem

9.1 Controlled Data Access Model (Key Clause)

WeMove operates a restricted access data model, meaning:

  • Information is only accessible by:
    • Internal teams relevant to your selected service
    • Migration agents you engage with

👉 Example:

  • Migration-only → migration team + agent
  • Study-only → education team
  • Combined → controlled cross-access

9.2 Sharing with Migration Agents

When you book or request services:

  • Your profile and submitted information may be shared with the relevant migration agent
  • This is done to:
    • Avoid duplication
    • Improve service delivery

Migration agents are required to:

  • Use your information solely for service provision
  • Maintain confidentiality

10. Platform Use and Conduct

You must not:

  • Misuse the platform
  • Attempt unauthorised access
  • Interfere with system functionality

We reserve the right to:

  • Suspend or terminate access
  • Remove content or accounts

11. Third-Party Services

WeMove may introduce you to third-party providers.

You acknowledge that:

  • These providers operate independently
  • WeMove is not responsible for:
    • Their conduct
    • Their advice
    • Their service outcomes

12. Limitation of Liability

To the maximum extent permitted by law:

WeMove excludes all liability for:

  • Migration outcomes
  • Visa decisions
  • Advice provided by third parties
  • Indirect or consequential losses

12.1 Liability Cap

Where liability cannot be excluded:

  • It is limited to:
    • Re-supply of services, or
    • The amount paid for the relevant service

13. No Guarantee of Results

WeMove makes no representation or warranty regarding:

  • Visa approval
  • Processing times
  • Eligibility

All decisions are made by government authorities.

14. Australian Consumer Law

Nothing in these Terms excludes:

  • Your rights under the Competition and Consumer Act 2010 (Cth)

Where applicable, services come with guarantees that cannot be excluded.

15. Intellectual Property

All content, systems, and materials are owned by or licensed to WeMove.

You may not:

  • Reproduce
  • Distribute
  • Commercialise

without prior written consent.

16. Privacy and Data Protection

Your personal information is handled in accordance with:

  • Privacy Act 1988 (Cth)
  • Australian Privacy Principles (APPs)

Refer to our Privacy Policy for full details.

17. Termination

We may terminate or restrict access if:

  • You breach these Terms
  • You engage in unlawful or inappropriate conduct

18. Governing Law

These Terms are governed by:

  • The laws of New South Wales, Australia

Any disputes shall be subject to the jurisdiction of NSW courts.

19. Amendments

We reserve the right to amend these Terms at any time.

Continued use constitutes acceptance of updated Terms.

20. Contact

We Move Pty Ltd 44 North Fort Road Manly NSW 2095 Australia

📧 [email protected]