Privacy Policy

We Move Pty Ltd – We Move Connect

Last updated: 1 Jun 2026

We Move Pty Ltd (ACN 618 032 438, ABN 54 618 032 438) operates the We Move Connect platform and related services. In this Privacy Policy, “We Move Connect”, “we”, “us” or “our” refers to We Move Pty Ltd and the services provided through the We Move Connect website, platform, booking systems, consultation forms and related communication channels.

We are committed to protecting your privacy and handling your personal information in a lawful, transparent and responsible manner.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you interact with We Move Connect, including when you browse our website, create a profile, submit a form, book a consultation, communicate with us, or receive services through our platform.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where applicable, we may also consider other relevant data protection standards, including the General Data Protection Regulation (GDPR), particularly where we interact with individuals located outside Australia.

1. What is personal information?

Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether it is recorded in a material form or not.

Sensitive information is a special category of personal information and may include information about your health, criminal record, biometric information, racial or ethnic origin, religious beliefs, or other legally protected information.

2. What information we collect

The types of personal information we collect depend on how you interact with We Move Connect and the services you request.

We may collect the following types of information:

2.1 General contact and identity information

This may include:

full name;
email address;
phone number;
country of residence;
preferred language;
communication preferences;
login or account details, where applicable.

2.2 Migration and visa-related information

Where you request migration-related support, consultation or referral, we may collect information such as:

nationality;
current location;
current visa status;
visa history;
migration objectives;
study, work or travel intentions;
employment background;
family or partner circumstances relevant to your enquiry;
previous immigration outcomes, where relevant.

2.3 Education and professional background

Where relevant to the services requested, we may collect:

education history;
qualifications;
certificates;
English level or language ability;
work experience;
curriculum vitae or résumé;
professional goals.

2.4 Documents and supporting materials

You may choose or be required to provide documents such as:

passport or identity documents;
visa grant notices;
curriculum vitae or résumé;
academic records;
certificates;
employment documents;
relationship evidence;
financial or supporting documents;
other documentation required to assess or support your enquiry.

2.5 Sensitive information

In some cases, we may collect sensitive information, including:

health information;
criminal history;
biometric or identity verification information;
information about family, relationship or personal circumstances.

We only collect sensitive information where it is reasonably necessary for the services requested, where required or authorised by law, or where you have provided your consent.

2.6 Website, analytics and technical information

When you use our website or platform, we may collect technical and usage information, including:

IP address;
browser type;
device information;
pages visited;
time spent on the website;
referral source;
cookies and tracking data;
user interaction data.

3. How we collect personal information

We may collect personal information directly from you when you:

complete an online form;
create or update a profile;
book a consultation;
upload documents;
communicate with us by email, phone, WhatsApp, social media or other channels;
attend a consultation;
use our website, platform or related services;
interact with our team or authorised service providers.

We may also collect personal information from third parties where it is lawful and appropriate to do so, including:

registered migration agents;
education consultants;
partner service providers;
payment processors;
referral partners;
publicly available sources;
government or regulatory bodies, where relevant and lawful.

Where practical, we will collect personal information directly from you.

4. Why we collect and use your personal information

We collect, use and disclose personal information for purposes connected with providing and improving our services, including to:

provide access to the We Move Connect platform;
assess your enquiry and service needs;
match you with suitable migration agents, education consultants or other professionals;
facilitate bookings, consultations and follow-up services;
prepare for consultations;
communicate with you about services you have requested or expressed interest in;
provide migration, education, relocation, travel or related support services;
process payments and issue receipts;
improve our website, platform, services and user experience;
manage client relationships and service quality;
prevent fraud, misuse or unauthorised access;
comply with legal, regulatory, tax, accounting and professional obligations;
manage complaints, disputes or legal claims;
send service updates, marketing communications or relevant information, where permitted by law.

We will not use your personal information for purposes unrelated to the services you requested unless you have consented, the use is reasonably expected and legally permitted, or we are required or authorised by law.

5. Sharing information within the We Move ecosystem

We Move Connect may operate alongside other We Move services and business units, including education, migration, travel and client support services.

Your personal information may be shared internally within the We Move ecosystem only where reasonably necessary to deliver the services you request, support your client journey, avoid duplication, improve service quality, or comply with legal obligations.

Access to your personal information is limited based on relevance, role and service need.

For example:

if you request a migration consultation, relevant information may be accessed by the migration team or the selected migration agent;
if you request education-related support, relevant information may be accessed by the education team;
if you only request education services, detailed migration information will not be made available to migration agents unless required for the service or authorised by you.

We do not provide unrestricted access to your information across all teams or departments.

6. Sharing information with migration agents and professionals

We Move Connect connects users with verified professionals, including registered migration agents, education consultants and other authorised service providers.

Where you request, book or accept a consultation or service through We Move Connect, we may share relevant personal information with the professional selected or assigned to assist you.

This may include your profile information, consultation form responses, uploaded documents and relevant background information.

Professionals who receive your information are expected to:

use it only for the purpose of providing the requested service;
handle it confidentially and responsibly;
comply with applicable privacy, professional and regulatory obligations;
not use your information for unrelated marketing or external purposes without appropriate consent;
take reasonable steps to protect your information from misuse, loss, unauthorised access, modification or disclosure.

We recommend that all professionals and service providers engaged through We Move Connect be subject to written confidentiality, data handling and limited-use obligations.

7. Conditional data sharing

We apply a service-based approach to data sharing.

This means your information is shared only where relevant to the service you select, request or accept.

For example:

if you book a migration consultation, the selected migration agent may receive the information necessary to assess and prepare for your consultation;
if you request general study advice only, migration agents will not receive detailed migration-related documents unless you later request or consent to migration support;
if you upload documents for a specific consultation, those documents will be made available only to authorised personnel or providers involved in that service.

We aim to minimise unnecessary data sharing and only disclose information where there is a legitimate service, legal or operational reason to do so.

8. Third-party service providers

We may disclose personal information to trusted third-party providers who help us operate our business and deliver services.

These may include:

IT, hosting and cloud storage providers;
customer relationship management and platform providers;
booking and calendar systems;
payment processors;
analytics providers;
marketing and advertising platforms;
email and communication platforms;
professional advisers, including lawyers, accountants and consultants;
education providers, insurers, government departments or regulatory bodies where required for a requested service.

Where we disclose information to third-party providers, we take reasonable steps to ensure they handle personal information securely and only for authorised purposes.

9. International data transfers

Your personal information may be stored, accessed or processed in Australia or overseas, including through cloud-based systems, software providers, international contractors, consultants or service providers.

Where personal information is disclosed overseas, we take reasonable steps to ensure that overseas recipients handle the information in a manner consistent with applicable privacy obligations.

By using our services, you acknowledge that your personal information may be transferred to, stored in or accessed from countries outside Australia where our service providers, systems or authorised personnel operate.

10. Cookies, analytics and tracking technologies

We may use cookies, pixels and similar tracking technologies to operate and improve our website and platform.

These technologies may help us:

remember user preferences;
improve website performance;
understand how users interact with our website;
analyse platform usage;
support marketing and advertising campaigns;
measure campaign effectiveness.

We may use tools such as Google Analytics, Meta/Facebook tracking technologies and other analytics or advertising platforms.

You can manage or disable cookies through your browser settings. However, disabling cookies may affect the functionality of some parts of our website or platform.

11. Direct marketing

We may use your contact details to send you information about services, updates, offers, events or content that may be relevant to you, where permitted by law.

You may opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

We will not sell your personal information to third parties.

12. Payments

Payments for certain services, such as consultations or professional services, may be processed by third-party payment providers.

We do not store full payment card details. Payment information is handled by the relevant payment processor in accordance with its own security and privacy practices.

We may retain transaction records, invoices, receipts and payment confirmations where required for accounting, tax, legal or business purposes.

13. Data security

We take reasonable technical, organisational and administrative steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These measures may include:

access controls;
secure systems and servers;
password protection;
encryption where appropriate;
limited access based on role and service need;
staff and contractor confidentiality obligations;
secure document management practices;
internal privacy and data handling procedures.

However, no method of electronic transmission or storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

You are responsible for ensuring that any information you send to us is transmitted through appropriate and secure channels.

14. Data retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

provide services;
manage your account or profile;
maintain business and service records;
comply with legal, tax, accounting, regulatory or professional obligations;
resolve disputes;
prevent fraud or misuse;
enforce agreements or protect legal rights.

When personal information is no longer required, we will take reasonable steps to destroy, delete or de-identify it, unless we are required or authorised by law to retain it.

15. Accessing and correcting your information

You may request access to the personal information we hold about you.

You may also ask us to correct personal information if you believe it is inaccurate, incomplete, out of date, irrelevant or misleading.

We may need to verify your identity before responding to an access or correction request.

In some cases, we may refuse access or correction where permitted by law. If we refuse a request, we will provide reasons where it is reasonable and lawful to do so.

16. Withdrawing consent and deleting information

Where we rely on your consent to collect, use or disclose personal information, you may withdraw that consent at any time by contacting us.

You may also request deletion of your personal information.

We will consider deletion requests in accordance with applicable laws and our legal, regulatory, operational and record-keeping obligations.

Please note that withdrawing consent or requesting deletion may affect our ability to provide some services.

17. Automated processing and platform-based matching

We Move Connect may use digital systems to help manage enquiries, bookings, client profiles, service workflows and professional matching.

These systems may assist us to organise information, suggest suitable professionals, improve user experience or streamline service delivery.

We do not intend to rely solely on automated decision-making to make decisions that significantly affect your rights or interests without appropriate human involvement, transparency and safeguards.

If we introduce automated decision-making that could significantly affect individuals, we will update this Privacy Policy and provide information about the kinds of personal information used and the types of decisions involved, as required by applicable law.

18. Data breach response

If we become aware of a data breach involving personal information, we will assess the incident and take appropriate steps to contain, investigate and remediate it.

Where required by law, we will notify affected individuals and the Office of the Australian Information Commissioner.

19. Links to third-party websites

Our website or platform may contain links to third-party websites, services or platforms.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend that you review the privacy policies of any third-party services you use.

20. Complaints

If you have a question, concern or complaint about how we handle your personal information, please contact us using the details below.

We will aim to respond within a reasonable time and may request further information to properly assess your concern.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

21. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, systems, legal obligations or privacy practices.

The updated version will be published on our website with the “Last updated” date.

Your continued use of our website, platform or services after an updated Privacy Policy is published will indicate your acceptance of the updated policy, where permitted by law.

22. Contact us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

We Move Pty Ltd ABN 54 618 032 438

Trading / platform: We Move Connect

Address: 44 North Fort Road, Manly, NSW 2095

Email: [email protected]

Website: https://wemoveconnect.com/

Política de privacidad